Questions & Answers
A few things...
WHY SHOULD I CHOOSE THE MERAKI IMPACT?
If you’re looking for someone who will love and care about your business nearly as much as you do, then I’m your person! Like you, I am a small business. I am deeply committed to the long-term success of each client. My main goal is to help you cut through the noise and get you the attention, recognition and growth you deserve!
HOW SOON CAN WE START MY PROJECT?
This depends on a few different things. I limit my client intake per month to ensure I can pay the proper amount of attention to each project. After requesting your project, we’ll go over a timeline together and determine how soon we can start your project. If you’re requesting your project and have a particular deadline or time frame, please include that in the details of your message!
WHAT DO I NEED TO GET STARTED?
After your contract is signed and your first invoice is paid, I’ll send over homework for you to fill out. This along with a private Pinterest board, where I will ask you to gather visual inspiration, are due by your project’s start date.
WHAT IF I NEED MORE THAN A BRAND + WEBSITE?
I know that each business is different. That’s why at the beginning of each project, I take the time to outline all your necessary deliverables to build a cohesive brand.
My goal is to help you grow your business inside and out, so even if your requirements are beyond my capabilities, I also work with an array of amazing partners that can be added onto your project.
CAN YOU CREATE A CUSTOM PACKAGE FOR ME?
All projects are completely custom and can include whatever you would like to work on. I will always try to accommodate budget and timings where possible.
DO YOU OFFER PAYMENT PLANS?
Yes! For most projects you will be invoiced a 50% deposit to kick things off and a final 50% will be due before we wrap up. I understand that branding and website design is a big (but important) investment for your business, so I make it a priority to set you up for success.
I ALREADY HAVE A WEBSITE, CAN YOU UPDATE IT FOR ME?
Yes! Before we commit, we will ask for your credentials so we can log in and take a look at your site. If we’re able to make the changes you need, we’ll gladly give you a quote and get working on it!
WHAT WEBSITE PLATFORM DO YOU USE?
I primarily build my websites on WordPress. It’s an amazing platform that allows to build one-of-a-kind, mobile-friendly website while also being incredibly user-friendly in the backend.
WHAT HAPPENS WHEN WE ARE ALL FINISHED?
I don’t want to leave you with a new brand and website with no idea how to use it. We will arrange a training session so you can ask any questions you have. I offer 30 days of technical support and then after that I have website maintenance packages available if needed.
DO YOU OFFER RETAINERS AND/OR SITE MAINTENANCE PACKAGES?
Yes! Send me a message using the form below and we can discuss your needs.